Evolve Your Brand with Lightburn
At Lightburn, we're a customer experience agency that empowers organizations to reach their full digital potential through a user-centered approach and deep technical expertise. Since 1998, we've crafted practical yet impactful solutions to our clients' most complex challenges. Our team of ridiculously smart individuals is dedicated to helping businesses like yours level up their digital ecosystem.
Our Services
Our services are designed to help you create a seamless customer experience that attracts, engages, and retains customers. We offer a range of services, including:
- Digital Strategy: Successful digital strategies are based on robust research and collaboration with stakeholders, team members, and customers. Our services include roadmapming, VoC & personas, journey maps, and market segmentation.
- Experience Design: Attractive visuals, functional interfaces, and a consistent tone of voice help connect customers to your brand page by page. Our services include UX & UI design, content strategy, website development, and app development.
- Technology: Fully integrating your tech stack helps align business goals and customer data with team member activities. Our services include DXP/CMS platforms, ecommerce stores, API integrations, and platform automations.
- Digital Marketing: Connect with your customers at every level of the buying journey by building a data-driven digital marketing ecosystem. Our services include organic SEO, paid advertising, email & SMS, and web analytics.
Our Approach
We believe in keeping it simple and playing it smart. Our process starts with you, and we dig into your unique challenges to offer choose-your-own-adventure opportunities for success within your timeline and budget. Our clients tell us that there's something special about working with us, and we believe it's the following pillars of service that guide everything we do:
- Straightforward: We're transparent, honest, and direct in our communication.
- Collaborative: We believe in partnering with our clients to create solutions that meet their unique needs.
- Expert: We're ridiculously smart, and we stay up-to-date with the latest trends and technologies.
- Customer-Centric: We design experiences that put the customer at the forefront.
Get Started
Ready to transform your business with a customer-centric approach? Schedule a meet and greet with our team to discuss how we can help you achieve your digital goals.
Overall Experience
The reviews describe a mix of positive and negative experiences with the company. Some customers have had excellent experiences, praising the company's prompt service, sincerity, and professionalism. On the other hand, some customers have reported poor communication, delays, and unmet expectations.
Positive Experiences
- Prompt and reliable service, with orders arriving quickly and issues being resolved efficiently
- Sincere, honest, and supportive collaboration for digital marketing and web development projects
- Beautiful and high-quality products
- Professional and local service with a data-driven approach
Negative Experiences
- Poor communication, with long response times and unreturned calls and emails
- Delays and unmet expectations, with projects taking longer than expected and features not being implemented correctly
- Lack of concern for smaller clients, with prioritization given to larger companies
- Unprofessional behavior, with clients being "ghosted" and issues being dismissed as "not their problem"
